FAQ


General
Do you support eCommerce sites?

At this time we do not actively support or take on eCommerce sites. Our services are geared towards service based businesses and professionals. Please reach out to us and let’s discuss your business.

What type of businesses do you focus on?

We primarily focus on small businesses and professional services such as legal, medical, financial, architects, engineers, trades, consultants, agents, and many more. If you are unsure if your business would be a good fit please do not hesitate to reach out to us so we can discuss your business.

Do you support professional bloggers?

We love bloggers and the interwebs need more of them. Professional blogging sites are a separate type of service than what our business model currently handles. This is not to say we won’t add professional bloggers to our list in the future, but until we are confident we can support professional bloggers with their individual needs we want to be upfront and honest and say; not at this time.

Do you offer hosting?

Through experience we have learned that separating maintenance from hosting is a better solution for everyone. By separating these services it allows us to focus on providing the best WordPress support and maintenance services possible while hosting companies can focus on what they do best.

Maintenance Plans
Why are maintenance plans not available in my dashboard?

Our maintenance plan is available with The Resolver service, and not available for signup in your dashboard and can only be handled through your account manager.

What are your maintenance plan prerequisites?

Our maintenance plan is primarily available to our web design customers. We do support outside websites under our AMM service first then move the site into our monthly maintenance plan.

Help & Support
How long can I expect a response from my submitted service request?

Generally we try our best to get in touch shortly after receiving a service request. In general we like to say no more than 24 hours after a purchased service request or support ticket submission.

How do I submit a new support request?

Submitting a new support request is easy. Simply send us an email to help@resolverpro.com.